Support

Tap into the power of our dedicated support.

Our IFS Managed Service Desk is staffed by full-time practitioner consultants who are IFS Academy certified, providing expert support and tailored solutions to keep your system running smoothly.

Flexible, expert support you can count on.

With the backing of our wider Cooper Software team, our dedicated support consultants are experts in all IFS modules, ready to help whenever you need it.

We offer a wide range of services, from ticket handling and admin to technical support and consulting. You can pick and choose the services you need, with flexible options like 24/7 coverage, business hours support, or even on-call and ad-hoc help.

You’ll also have a dedicated customer success manager at your side, making sure you get the most out of your IFS solution. They’ll anticipate issues, diagnose problems and offer guidance to keep everything running smoothly.

Unlock the power of our IFS Knowledgebase.

At the core of what we do is our IFS Knowledgebase—a centralised online resource packed with insights from the hundreds of projects we’ve completed.

With a large collection of guides, tips, outlines and training manuals, all organised by product and IFS module, you’ll have access to the biggest IFS knowledge base available.

We provide these resources to help your in-house teams tackle recurring issues on their own, so we can focus on more complex issues and maximising the value of your IFS solution.

Make your IFS system the best it can be.

If you’re dealing with performance or setup issues, our IFS System Health Check is just the thing you’re looking for.

Our consulting team will explore your current IFS setup, give a full review and provide a detailed report with recommendations for improvements. This way, you’ll boost performance and get the most out of your IFS solution.

The service desk team continues to excel, resolving many reported issues quickly.
The whole Cooper Software team is so approachable, we know that we can contact them at any time, for quick support

IT Manager, Intelligent Energy

Tap into the power of our dedicated support.

Flexible, expert support you can count on.

Unlock the power of our IFS Knowledgebase.

Make your IFS system the best it can be.

Hosting IFS on Oracle cloud

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