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Support

Tailored, expert support for your IFS solution.

We use our extensive IFS knowledge to create a support package that fits your specific needs, ensuring you gain the maximum benefit and achieve seamless, efficient operations.

Bespoke support

To keep your business-critical operations running smoothly, your IFS investment requires ongoing support, particularly during a new implementation or upgrade.

Flexible IFS support, built around you with Cooper Software.

To keep your critical operations running smoothly, your IFS system needs ongoing support, especially during implementation or upgrade phases.

If your in-house team is having a difficult time resolving support requests, lacks the expertise for complicated issues, or is overwhelmed with support tasks, we’re here to step in and help.

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Unmatched service desk benefits

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Certified

Staffed by consultants who are IFS Academy Practitioner certified.
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IFS expertise

We know all the ins and outs of every IFS module.
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Easy fixes

Resolve issues quickly and save on costs.
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Flexible support levels

Service agreements made to fit your needs.
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Custom reports

Get KPI reports just the way you want—weekly, monthly, or quarterly.
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Knowledge at your fingertips

Tap into our comprehensive IFS knowledge base.
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Stay ahead

A dedicated customer success manager to anticipate and solve issues before they even appear.
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Upskill your team

Quickly boost your team’s skills to cut down on reported issues.

Whether you need fully managed, 24/7 support, extra hands for your in-house team, or occasional ‘Power by the Hour’ help, our IFS-certified support team has you covered. We offer everything from basic user support to in-depth functional consulting.

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Choose your needed level of support.

Evergreen

We keep you up to date with all the latest system upgrades, so you always have the most secure and performant platform at your fingertips. 
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Hosting & Managed Services

Our IFS Managed Service Desk is staffed by full-time practitioner consultants who are IFS Academy certified.
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Application support & Proactive Services

Never get caught out. Our experts monitor your systems, suggesting improvements and conducting proactive maintenance so everything works as it should. 
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Cooper Software are a trusted partner who not only have extensive knowledge and experience of IFS software but they also have a solid understanding of our business, making them an extension of our own team.
Charlie Cunningham, IT Applications Manager, Swann-Morton